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Policies

Our Guarantee:   We guarantee that SheerLace Curtain Company, Inc. will do it’s very best to produce a beautiful finished product.  If we make a mistake on your order or if there is a defect in the fabric or workmanship, we will replace the item at our cost as quickly as possible.   We will also send you a prepaid and self addressed package to assist you in returning the defective product.  However, please remember, that all items we fabricate for you are custom made to your specifications including the fabric you select, options you make, and the measurements you give us.  Therefore, we can only accept returns for defects caused by us.  We provide free fabric samples, measuring instructions, and the opportunity to contact us through e-mail info@sheerlacecurtains.com , phone 1-877-777-9970.  SheerLace Curtain Company, Inc. also guarantees our customers, if we are in doubt about your order, we will call you and confirm your order specifications within two days of your order.  We will not produce your order when we have questions.  SheerLace Curtain Company, Inc. is happy to offer our customers our very best.  We appreciate your business.  

Return Policy:  If you are not completely satisfied with our products, we will gladly refund your purchase price.  Within 7 days after receiving your order and if you are not satisfied please call 1-877-777-9970 to request your refund.  SheerLace Curtain Company, Inc. will send you a prepaid and self addressed package to assist you in returning the unsatisfactory product.  Upon our receipt of the product SheerLace Curtain Company, Inc. will refund 100% of the purchase price. 

 Shipping:  We do not charge for shipping, we only charge an $8.00 handling fee per order.  We use USPS Priority Mail 2-3 days.   All rod orders use Fed Ex ground and ship in 5 -7 days. 

Cancellation Policy:  If you wish to cancel your order, you have 24 hours from the time that you place the order on our site to cancel.  This is policy with all orders, there are no exceptions .  This is because we manufacture in house and after 24 hours your order is cut and put into the fabrication process. Production Time:  All fabrication products are custom made to your specifications.  Normal staging and production time is 3 to 5 days.  Shipping takes another 2 – 3 days.  You can expect to receive your custom products in approximately 10 days.  Holidays and our seasonal peak times of the year and may affect normal production schedule.     If a fabric is on back order, we will notify you within 2 days and if you do not want to wait, we will cancel your order and refund your payment.     If you are under a tight schedule we will expedite service in the workroom at no extra cost.  Overnight shipping is available with an additional fee.  Please call 1-877-777-9970.    Fabric samples are sent by first class mail in 1 – 2 working days from date of order. Color and Texture:  Colors and textures on this website or on your computer monitor may vary slightly from the actual materials.  We recommend that your order free fabric samples before placing your order.  Keep in mind that dye lots from fabric roll to fabric roll may be slightly different.  SheerLace Curtain Company, Inc. does not send out curtains cut from two different fabric rolls on the same order.  We will cut the fabric for multiple panels from the same fabric roll. Prices are subject to change. Privacy  Statement:    What are our Privacy and Security practices?    We limit access to personal information about you to employees on a need to know basis.  It may be required for an employee to come in contact with your information.   It will only be to provide products or services to you or in order to do their jobs.  We have physical electronic and procedural safeguards that comply with federal regulations to protect your personal information.     We do not rent, sell, or trade e-mail addresses.    How to we protect customer information ?    We use encryption and authentication tools to protect the security of our customers’ personal information, including credit cards and passwords.  We guarantee that every transaction you make will be 100% safe on our website.  This means if unauthorized charges are made to your credit card as a result of shopping at www.sheerlacecurtains.com , you will pay nothing.  We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secured server.  In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Measurement: There is a measurement tolerance of plus or minus 1” in length or width. Sales Info:  Pricing and sales change periodically.  Previous placed orders are not eligible for sales or special offers occurring after order checkout. We accept Visa, Master Card, and Paypal.  If you would like to send a check or money order, products will be placed after check or money order has cleared our bank account. Mail Checks or Money Orders to: SheerLace Curtains, 1163 Ironwood Ct., #101, Rochester Michigan 48307.  Designer Discounts:  We offer discounts to designers with a Resale Tax ID Number.  Please call or e-mail us to receive your discount. Disclaimers: We strive to keep our website up to date and accurate.  This site might contain typographical errors or technical errors that we reserve the right to change and correct without notice. Supplying Your  Own Fabric:  Our customers can supply their own fabric.  Please call
1-877-777-9970
for a quote.  Have fabric shipped to

SheerLace Curtain Company, 1163 Ironwood Ct., #101, Rochester, Michigan 48307

Terms and Conditions May Change: www. sheerlacecurtains.com reserves the right to update or modify these terms and conditions at any time without prior notice.  Your use of this website following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed.

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